Routing points at a role, not a person. Change who is in a role here and every form that notifies that role updates automatically. Amber roles are external partners: routing to them requires recorded veteran consent.
Add a person
| Name | Organization | Phone | Active |
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The 7 Areas of Operation and their counties. A county in more than one AO shows a green "primary" tag: that is the AO auto-assigned by default, which an OM or admin can override on any submission.
When a veteran flags a help area on a check-in, they are routed to EVERY active contact here whose county (or Statewide) and area match. Add as many contacts per county and area as you have, that is the point: give the veteran every resource in the area they asked for. Leave "specific option" blank to cover the whole area, or set it to route only a specific request (e.g. Employment).